Did you know that nearly 40% of all payments in the UK last year were made using contactless payment methods? A whopping 85% of people are embracing this payment option regularly, according to the latest UK Payments Market report by UK Finance. This means that contactless payments are quickly becoming the new norm.
As businesses sought safer ways to handle transactions during the pandemic, contactless payments emerged as a clear winner. Now, it’s become a standard expectation, particularly in service industries like restaurants, where convenience and speed are key to delivering a great customer experience.
So, if you’re still relying on traditional payment modes, it might be time to rethink your strategy.
How do restaurants benefit from contactless payments?
Far from being a mere necessity, contactless payments are a great way to improve efficiency at restaurants and keep up with evolving consumer expectations. Here’s how your restaurant can benefit:
Convenience for customers: With just a tap, customers can pay quickly, which means less time waiting at the till and more time enjoying their meal. This speed keeps the queues moving, making for a better dining experience.
Fewer errors: Let’s face it—manual payments can lead to mistakes. With electronic payments, there’s no need for staff to handle cash or enter card details manually, which means fewer mix-ups and a smoother checkout process.
Increased footfall: When payments are quick and efficient, tables turn over faster. This means you can serve more customers in less time, boosting your revenue. With quicker payment processing, diners can settle their bills and leave without delay, allowing you to welcome new guests sooner.
Increased security: Contactless payments use technology like encryption or biometric methods to keep transactions safe. This builds trust with your customers, knowing their information is secure.
Increased chances of customers returning: When customers experience a smooth and quick checkout, they’re more likely to return—no one likes waiting around at the register. Quick service leaves a lasting impression.
Better tips for your staff: Happy customers are more likely to leave a little extra for your staff. Efficient service not only boosts customer satisfaction but can also lead to increased tips, benefiting everyone involved.
Types of contactless payment methods for restaurants
As a restaurant owner, understanding the various types of contactless payment methods can help you cater to your customers’ preferences. Let’s explore a few of them for you to consider.
QR Code Payments
With QR code payments, customers can scan a QR code placed on their table or menu and pay instantly through their mobile app or browser. They simply scan, pay, and go. They don’t have to physically interact with anyone to complete the transaction, providing a quick, efficient service.
Mobile wallets
Customers can make instant payments using mobile wallets like Apple pay, Google pay, and Atoa. For restaurants, mobile wallets are relatively easy to connect with POS systems, and they offer a secure and fast way to make payments.
NFC-enabled POS Systems
Near Field Communication (NFC) technology allows communication between payment devices without the need for physical contact. It’s essential that your Point of Sale (POS) systems are NFC-enabled to accept payments. With NFC, customers can simply tap their mobile device or card on your terminal, and the payment is processed in seconds.
Tap-to-pay with cards
Customers can simply tap their credit or debit card near a compatible payment terminal, and the payment is processed almost instantly.
Payment Links
Sometimes, customers might prefer the option to pay remotely. You can send a payment link to customers via email or SMS, allowing them to pay from the comfort of their own home. This method is especially helpful when a customer might not be able to visit the store. This way you don’t lose out on a sale.
How to choose the right payment solution?
Deciding on the right payment system doesn’t have to be tricky. It can make things so much easier for you and your customers. Here’s a quick rundown to help you find the best fit for your business.
Customer preference: You can start considering what your customers prefer—mobile wallets like Apple Pay, Google Pay, Atoa – Instant Bank Pay or contactless cards.
Ease of use: Pick a payment system that’s quick to set up and plays nicely with your current tech. It should handle fast, secure payments without any fuss and be flexible enough to accept different methods like QR codes, NFC devices, or more.
Prioritise security: Choose a system that keeps your customers’ data safe and transactions locked down. PCI compliance for every transaction is imperative. Providers like Atoa let customers pay with their UK bank app, adding an extra layer of security with fingerprint or face scanning.
Cost considerations: Look at the costs—setup fees, transaction charges, all that. Pick a solution that gives you great value in the long run, not just upfront.
Simplifying the process: The right payment system should make life easier for you and your customers. It should be seamless, fast, and secure.
The takeaway
It’s about staying ahead, not just keeping up. By choosing the right payment system, you’re giving your customers the speed and security they expect while also setting your business up for success. It would be a great idea to embrace the future of payments today, and watch your restaurant grow with smoother transactions, happier customers, and more efficient service.
FAQs
Why should my restaurant accept contactless payments?
Contactless payments make everything easier—faster transactions, fewer queues, and a smoother experience for everyone.
Can I still accept cash payments?
Of course! Cash is still an option if you prefer. But going contactless gives your customers more freedom and keeps things quick. Oh, and fewer chances for mistakes, too!
Do I need a special payment terminal for contactless?
Yes, you’ll need an NFC-enabled Point of Sale (POS) terminal that supports contactless payments. Don’t worry, most modern systems already come with this built in.
What are the fees for contactless payments?
Fees can vary depending on your provider. Some charge a small fee per transaction, while others go for a flat monthly rate. It’s worth shopping around for the best deal. And hey, if you’re curious, give Atoa’s free 7-day trial a go!
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